ITIL Implemenation Best Practice

I found this fantastic document on Gartner's website. It's a PDF file, and it's well worth the read to any ITIL enthusiast.

ITIL Implementation Best Practice (PDF)

I know, I know. Now that I have my PMP, I'm becoming a suit talking about ITIL, PMP, and other "high brow" subjects, but hey, this is how it goes. I'll do another fun project in the coming weeks, when I return from Disney World! :)